Murray Medical Associates fbNew Extended Hours
Mon-Sat:  8am - 6pm
Sunday:  1pm - 6pm
Call (270) 753-0704
 
FOR OUR PATIENTS

If you're a new patient trying to get acquainted with Murray Medical Associates, or you just have some basic questions, you've come to the right place for answers. If you have already chosen MMA for your medical care, thank you and welcome. If you are still deciding, we hope the following information will help you in making your choice. If you need additional information or would like to make an appointment call 270.753.0704.

New Patient Information
We understand that many feel anxious about visiting a doctor. Rest assured, we will do our best to help you get prepared and answer any questions you may have. We want you to feel as comfortable as possible.


Insurance Information
MMA participates in most area health plans. Patients are responsible for knowing plan benefits, co-payments, non-covered services and restrictions and are responsible for co-payments and non-covered services at time of visit.

What to Bring to Your Appointment
Please bring to your appointment the following:
  • All your medicines in the original containers, including any vitamins and herbal supplements you may take
  • Your insurance and/or Medicare card
  • Any medical records you have from your primary physician
  • A government issued photo ID, i.e., driver's license
What to Expect During Your Appointment
Upon arrival for your appointment, please check in with the receptionist. We know your time is valuable and make every effort to keep appointments as close to the scheduled time as possible. However, in healthcare, emergencies sometimes arise. On the rare occasion that your appointment is delayed, we will keep you informed about the delay.

Your first visit will include measurement of height and weight and a review of medications by a Medical Office Assistant. You will then see the physician, who will interview you about your medical history and current condition. After the interview, you may be asked to remove your shirt and pants for a physical exam.

After the exam, the physician will discuss his findings and recommendations with you. A nurse will provide further education as needed and review the physician's recommendations.

How to Cancel Your Appointment
Should you need to cancel your appointment for any reason, we request that you call 24 hours in advance whenever possible. If you cannot call at least 24 hours ahead, please call as soon as you know you need to cancel. Chances are, another patient can use your appointment time. 

Effective December 1, 2015, the clinics of Murray Physicians Services has instituted a $25.00 "No Show, No Call" fee for any and all appointments scheduled in the office. If you are unable to attend the appointment, please notify the office within 24 hours of your scheduled time. We do understand that emergencies can happen and those situations will be subject to exemption from this fee. If you need to call after hours please leave the cancellation request with our answering service and they will send this information to us by fax. Again, however, we do request a 24 hour notice prior to your scheduled appointment.

We look forward to meeting you and making your visit to Murray Medical Associates  as pleasant as it can be.
PRESCRIPTION REFILL
At Murray Medical Associates, we do everything we can to make it easy to take your prescribed medication. Please allow our staff three business days to process your prescription refill request.  

REFILL YOUR PRESCRIPTIONS HERE
 
FREQUENTLY ASKED QUESTIONS 
Murray Medical Associates has developed a list of Frequently Asked Questions to answer some of the most common requests from our patients. If you don't find your answer here, please feel free to call the office.

GET ANSWERS HERE
 
INSURANCE INFORMATION 
Please bring your insurance card EVERY time you come to our office.  By doing this, you can assure that your insurance claims will be processed accurately.

Murray Medical Associates uses state-of-the-art computer technology to verify eligibility and to electronically file your office, hospital, and laboratory charges. 

We bill all insurance companies, Medicare, and Medicaid.  Showing your insurance card every time you visit may seem like extra work, but insurance coverage and companies change and we want to ensure we are giving you the best service possible when processing your visit.