If you're a new patient trying to get
acquainted with Murray Medical Associates, or you just have some
basic questions, you've come to the right place for answers. If
you have already chosen MMA for your medical care, thank you and
welcome. If you are still deciding, we hope the following
information will help you in making your choice. If you need
additional information or would like to make an appointment call
270.753.0704.
New Patient Information
We understand that many feel anxious about visiting a doctor.
Rest assured, we will do our best to help you get prepared and
answer any questions you may have. We want you to feel as
comfortable as possible.
Insurance Information
MMA participates in most area
health plans. Patients are responsible for knowing plan
benefits, co-payments, non-covered services and restrictions and
are responsible for co-payments and non-covered services at time
of visit.
What to Bring to Your Appointment
Please bring to
your appointment the following:- All your
medicines in the original containers, including any vitamins and
herbal supplements you may take
- Your insurance and/or Medicare card
- Any medical records you have from your primary physician
- A government issued photo ID, i.e., driver's license
What to Expect During Your Appointment
Upon arrival for
your appointment, please check in with the receptionist. We know
your time is valuable and make every effort to keep appointments
as close to the scheduled time as possible. However, in
healthcare, emergencies sometimes arise. On the rare occasion
that your appointment is delayed, we will keep you informed
about the delay.
Your first visit will include measurement of height and weight
and a review of medications by a Medical Office Assistant. You
will then see the physician, who will interview you about your
medical history and current condition. After the interview, you
may be asked to remove your shirt and pants for a physical exam.
After the exam, the physician will discuss his findings and
recommendations with you. A nurse will provide
further education as needed and review the physician's
recommendations.
How to Cancel Your
Appointment
Should you need
to cancel your appointment for any reason, we request that you
call 24 hours in advance whenever possible. If you cannot call
at least 24 hours ahead, please call as soon as you know you
need to cancel. Chances are, another patient can use your
appointment time.
Effective December 1, 2015, the clinics of Murray Physicians
Services has instituted a $25.00 "No Show, No Call" fee for any
and all appointments scheduled in the office. If you are unable
to attend the appointment, please notify the office within 24
hours of your scheduled time. We do understand that emergencies
can happen and those situations will be subject to exemption
from this fee. If you need to call after hours please leave the
cancellation request with our answering service and they will
send this information to us by fax. Again, however, we do
request a 24 hour notice prior to your scheduled appointment.
We look forward to meeting you and making your
visit to Murray Medical Associates as pleasant as it can be.
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At Murray Medical Associates,
we do everything we can to make it easy to take your
prescribed medication. Please allow our staff three
business days to process your prescription refill
request.
REFILL YOUR PRESCRIPTIONS HERE |
Murray Medical Associates has
developed a list of Frequently Asked Questions to answer
some of the most common requests from our patients. If
you don't find your answer
here, please feel free to call the office.
GET ANSWERS HERE |
Please bring your insurance card
EVERY time you come to our office. By doing this, you
can assure that your insurance claims will be processed accurately.
Murray Medical Associates uses
state-of-the-art computer technology to verify
eligibility and to electronically file your office,
hospital, and laboratory charges.
We bill all insurance
companies, Medicare, and Medicaid. Showing your
insurance card every time you visit may seem like extra
work, but insurance coverage and companies change and we
want to ensure we are giving you the best service
possible when processing your visit. |
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Extended
and Walk-In Hours
