FREQUENTLY ASKED QUESTIONS Q: Do we accept Medicare Assignment? A: Yes, we do. Q: What services do we provide? A: Office visits, preventative care, pediatrics, and geriatric care. Q: How do I reach the Billing Department? A: Call 270-762-1780 within Calloway County or toll free at 877-832-0263. Q: Where do I call if I have questions after office hours? A: If your questions are urgent, please call the usual office number. You will reach the answering service, which will, in turn, contact the physician on call. If the reason for the call is not urgent, please wait until the next business day to call. Q: How do I refill my medications? A: Please note your supply of medication regularly. When you have filled your last refill or have less than a one-month supply, please contact the office by phone during regular business hours. DO NOT wait until you are out of medicine.  Also, you may submit a request to refill your prescription on the online patient portal by clicking here. You may need an office visit before your prescription can be refilled. Q: How do I cancel an appointment? A: Please call the office of your appointment as soon as possible to report your cancellation. We request 24 hours notice whenever possible so we can see another patient during that time. Effective December 1, 2015, the clinics of Murray Physicians Services has instituted a $25.00 "No Show, No Call" fee for any and all appointments scheduled in the office. If you are unable to attend the appointment, please notify the office within 24 hours of your scheduled time. We do understand that emergencies can happen and those situations will be subject to exemption from this fee. If you need to call after hours please leave the cancellation request with our answering service and they will send this information to us by fax. Again, however, we do request a 24 hour notice prior to your scheduled appointment.  Q: Do you accept my insurance? A: Yes, we accept all insurance, but we are not a network provider in all plans. Q: If I brought my medication in two months ago, why do I need to bring it in again? A: Since your medications may change, it is important for us to verify your current medications at each visit. Q: Why do I need a family doctor? A: It is important for you to have a family doctor to take care of your overall needs. PRESCRIPTION REFILL At Murray Medical Associates, we do everything we can to make it easy to take your prescribed medication. Please allow our staff three business days to process your prescription refill request.   REFILL YOUR PRESCRIPTIONS HERE FREQUENTLY ASKED QUESTIONS  Murray Medical Associates has developed a list of Frequently Asked Questions to answer some of the most common requests from our patients. If you don't find your answer here, please feel free to call the office. GET ANSWERS HERE INSURANCE INFORMATION  Please bring your insurance card EVERY time you come to our office.  By doing this, you can assure that your insurance claims will be processed accurately. Murray Medical Associates uses state-of-the-art computer technology to verify eligibility and to electronically file your office, hospital, and laboratory charges.  We bill all insurance companies, Medicare, and Medicaid.  Showing your insurance card every time you visit may seem like extra work, but insurance coverage and companies change and we want to ensure we are giving you the best service possible when processing your visit.